If you don't find an answer below, please contact us here!
But I really like to talk to a person. Can I call you to place my order?
You are welcome to call in your orders to our distribution center at 1.360.746.6478. We are in the office from 9am to 4pm daily, but feel free to leave a message if you get our secure voicemail.
How can I pay?
We accept Visa, MasterCard, American Express, Discover, and PayPal, as well as money orders. We do not accept personal checks. Money orders can be sent to:
Best Day Ever
2138 Humboldt Street
Bellingham, WA 98225
What’s the story with declined credit cards? I mean, it can happen to anyone.
If your card is declined, Best Day Ever will send an email (to the address associated with the declined order) to let you know. Often it is due to an incorrect address or security code. We take our customers security very seriously, and for that reason we require the exact billing address and security codes for all of our credit card transactions. For security reasons that we do not have access to your full credit card number and ask that you call us at 1.360.746.6478 with your credit card information. Our customer service representative will then be able to quickly and safely process your credit card. We do not recommend emailing credit card information—as email is not a secure form of communication. Your privacy is important to us and therefore no credit card information is saved with your account.
Please note that our transit and turnaround times begin after we have received valid payment information, not at the time the order was placed.
PayPal: Paying by E-Check through PayPal takes additional days to clear than standard PayPal payments. We will hold your order until the payment has cleared.
I sort of want free shipping; is there a coupon or something for that?
Free ground shipping on all retail orders over $100! This offer does not apply to orders shipping outside the contiguous 48 states (including Alaska, Hawaii, Canada and International). We’re sorry, but this cannot retroactively apply to past orders.
I want my stuff super quickly. When will I get it?
Your order takes 1-3 business days to process, though we do our best to be as quick as possible. Once our common carrier picks up the package, it takes 1-5 business days for orders to be delivered.
In order to estimate the total time it will take from the moment you place the order until it is delivered, please make sure to add the 1-3 business days to the number of business shipping days listed below.
How long will it take after order leaves your Bellingham, WA warehouse?
1 business day: WA
2 business days: CA, ID, MT, NV, OR, WA
3 business days: AZ, CA, CO, HI, ID, MT, ND, NV, SD, UT, WY
4 business days: AK, CO, IA, IL, KS, MN, MO, ND, NE, NM, OK, SD, TX
5 business days: AL, AR, CT, DE, FL, GA, IL, IN, KY, LA, MA, MD, ME, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, TX, VA, VT, WV
The rest of the world: It depends on the distance.
Note: Certain areas of your state may be more easily accessible and therefore listed more than once on the transit timescale above (transit time for northern CA is generally 2 days while southern CA will be a 3 day transit).
Please do not count the following as business days when you are estimating delivery dates: January 18 (Martin Luther King Day), February 15 (President's Day), May 30 (Memorial Day), September 5 (Labor Day), November 24 (Thanksgiving!), December 25 (Christmas), New Year's Eve Day and January 1.
My shirt doesn't fit! Can I return/exchange it?
That’s okay; it happens. We’ve all bought something on impulse, found out that we really are a size M when we thought we were an S or decided that no, you really don’t need 150 mini cards to give to each member of your graduating class (but really, think about it—how popular would you be if you did that?!).
Just fill out this adorable and painless form and what you want us to do (exchange or return). Include the form when you send your item back to us at:
Best Day Ever Returns Department
2138 Humboldt Street
Bellingham WA 98225.
Feel free to include stray unicorns or carefully packaged containers of glitter got us to sprinkle around the office to make our day even more bright and merry.